Privacy Policy

At Lilian's Fresh Catch, we are committed to protecting your personal information and ensuring transparency in how we use it. You can access our official website at www.freshcatch.co.ke By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

• Name and phone number
• Delivery address
• Order details
• Payment confirmation (via M-Pesa)

2. How We Use Your Information

• To process and deliver your orders
• To communicate with you via phone or WhatsApp
• To improve our services and customer experience

3. Analytics & Tracking

We use tools such as Google Analytics to understand website traffic and improve our services. These tools may collect anonymized usage data.

4. Cookies

Cookies are used to enhance your browsing experience and analyze site performance. You can disable cookies in your browser settings.

5. Data Protection

We take reasonable measures to protect your personal data and do not sell or share it with third parties except when necessary to fulfill your order.

6. Data Retention

We retain your data only as long as necessary to fulfill orders and comply with legal obligations.

7. Your Rights

You have the right to:

• Request access to your data
• Request correction of incorrect information
• Request deletion of your data

8. Third-Party Services

We may use trusted third-party services (such as analytics tools) to improve our website performance.

9. Updates to This Policy

We may update this policy from time to time. Changes will be reflected on this page.

10. Contact Us